In communication, the most complicated thing is neither the message nor the technique, but the receiver
Silos are the main barrier to collaboration between departments and individuals
They are created because we tend to protect ourselves from something or someone. To break them down, it is necessary to create an internal customer/supplier relationship, to set up interdepartmental meetings where teams share information transparently to create common and transversal KPI’s.
Adapt the communication to its audience
Break down silos between departments
Decrease the number of hierarchical levels to optimize the link with operational staff
Improve response time to customer wishes